Blog

Req ID: 295289 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Senior Delivery Manager – Hybrid to join our team in Phoenix, Arizona (US-AZ).

 

Delivery Manager with BI & Analytics Specialty with Pre-Sales Experience

We are seeking a highly skilled and motivated Delivery and BI & Analytics Specialist with strong pre-sales experience to join our team. The ideal candidate will be responsible for understanding client needs, designing tailored BI solutions, and supporting the sales team with data-driven insights. This role requires a blend of technical expertise, business acumen, and exceptional communication skills.

Primary Delivery Responsibilities: 

OPERATIONS

• Responsible for Day-to-Day Operational Management of NTT DATA accountable services across all service towers.
• Maintain and execute Continuous Service Improvement Plans.
• Ensure Service Improvement Plans exist for any areas not performing to contracted service levels.
• Ensure NTT DATA delivers to contractual commitments to customer.
• Populate internal reporting tools on weekly basis (i.e. Client Delivery Central and Service Excellence Portal) with RAG status of account delivery/relationship/financials.  Ensure plans exist to turn any Amber/Red status to Green with clear Go to Green Plan dates.
• Manage Outage/Escalation/Missed SLA incidents.
• Ensure available automation/efficiency programs are implemented and executing appropriately.
• Manage Sales Enablement – ensure tight integration with delivery teams.

FINANCIAL

• Deliver P&L for account inclusive of revenue, cost, and margin.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned account.
• Responsible for cost management to AOP/POS and variance action plans.
• Deliver documented Action Plan to close gap of forecast to AOP (Productivity items and Growth items).
• Manage account Ramp-up / Ramp-down processes

CLIENT GOVERNANCE & RELATIONSHIP

• Service Delivery Governance – Customer facing communication responsibilities.
• Function as Relationship Management main contact for client Operations Leadership.
• Work collaboratively with Client Executive to develop customer relationships, identify and manage relationship risk.
• Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
• Provide Client Excellence Updates to Senior Leadership.
• Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
• Responsible for improving Client Satisfaction with Delivery Excellence. As needed, develop Client Satisfaction Improvement plans in partnership with the Business Unit Client Executive in response to NPS Feedback.

Key Responsibilities for BI and Pre Sales:

• Pre-Sales Support:
• Collaborate with the sales team to understand client requirements and translate them into BI and analytics solutions.
• Develop and deliver compelling presentations, demos, and proof-of-concept (PoC) models that showcase the value of BI tools and analytics.
• Provide technical guidance and support during the pre-sales process, addressing client queries and concerns.
• Solution Design & Development:
• Design and implement end-to-end BI and analytics solutions, including data modeling, ETL processes, and reporting dashboards.
• Analyze complex business data to identify trends, patterns, and insights that drive strategic decision-making.
• Develop customized reports and dashboards using BI tools like Power BI, Tableau, or QlikView.
• Client Engagement:
• Work closely with clients to understand their business objectives, data requirements, and challenges.
• Translate client needs into actionable technical specifications and deliver high-quality BI solutions.
• Provide ongoing support and training to clients, ensuring they can effectively use the BI solutions implemented.

 

Technical Expertise:

• Maintain a deep understanding of BI tools, analytics platforms, and emerging technologies.
• Stay updated on industry trends and best practices in data analytics and business intelligence.
• Contribute to the continuous improvement of BI processes and methodologies.
• Collaborate with cross-functional teams, including data engineers, analysts, and project managers, to deliver comprehensive solutions.

 

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 5+ years of experience in business intelligence, data analytics, or a related field.
• Proven experience in a pre-sales role, with a track record of successfully supporting sales teams and closing deals.
• Proficiency in BI tools such as Power BI, Tableau, QlikView, or similar platforms.
• Strong understanding of data modeling, ETL processes, and database management.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills.
• Knowledge of programming languages (e.g., SQL, Python) is a plus.

 

Preferred Skills:

• Experience with cloud-based BI solutions (e.g., Azure, AWS, Google Cloud).
• Familiarity with CRM systems and how BI integrates with them.
• Industry certifications in BI or data analytics.
• Experience in data storytelling and visualization best practices.
• Current with Gen AI topics

 

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at nttdata.com

INDHCLSMC

#LI-PAS

Company Description

People Can Fly, un des principaux studios indépendants de développement de jeux AAA, est composé d’une équipe internationale de centaines de personnes talentueuses travaillant depuis des bureaux situés en Pologne, au Royaume-Uni, aux États-Unis et au Canada, mais aussi de partout dans le monde grâce à nos programmes de télétravail.

Fondée en 2002, PCF a marqué le genre des jeux de tir avec des titres comme Painkiller, Bulletstorm, Gears of War: Judgment et Outriders. Nous sommes l’un des studios Unreal Engine les plus expérimentés de l’industrie et nous renforçons nos capacités au moyen de solutions internes, à savoir l’infrastructure PCF Framework.

Nos équipes créatives travaillent actuellement sur plusieurs titres passionnants : Gemini est notre nouveau projet en développement avec Square Enix ; Maverick est un jeu Triple-A développé en collaboration avec Microsoft Corporation ; Bifrost et Victoria sont des projets que nous développons en modèle d’auto-édition. Nous travaillons également sur un projet de réalité virtuelle et d’autres projets non dévoilés, plus d’informations à venir plus tard.

Forte de plus de 20 ans d’expérience, PCF se lance à la découverte de nouveaux horizons. Nous avons pour but de combiner notre expertise avec la créativité des meilleurs visionnaires de l’industrie afin de travailler collectivement à la nouvelle génération de jeux d’action destinés à la communauté mondiale de joueurs.

Si vous choisissez d’entreprendre cette aventure avec nous, vous aurez l’occasion de perfectionner votre art et d’approfondir vos connaissances, en travaillant aux côtés de chefs de file de l’industrie pour offrir une expérience unique et toute nouvelle aux joueurs du monde entier.

—-

People Can Fly is one of the leading independent AAA games development studios with an international team of hundreds of talented individuals working from offices located in Poland, UK, US, and Canada, and from all over the world thanks to our remote work programs.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.

Our creative teams are currently working on several exciting titles: Gemini is our new project being developed with Square Enix; Maverick is a Triple-A game developed in collaboration with Microsoft Corporation; Bifrost & Victoria are projects we’re growing in the self-publishing model. We are also busy working on a VR and undisclosed projects, more information on those to come later.

With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.

If you decide to accompany us on this journey, you’ll have a chance to perfect your craft and expand your knowledge, working alongside leaders in the industry on bringing a brand-new unique experience to the players worldwide.

Job Description

Nous recherchons un(e) administrateur(trice) d’infrastructures sur site et cloud pour rejoindre notre équipe. Dans ce rôle, vous serez  responsable de la supervision et du maintien de l’infrastructure technologique de notre organisation, en veillant à son bon fonctionnement et à ses performances optimales. Vous travaillerez en étroite collaboration avec l’équipe IT, en participant à des projets, en résolvant des problèmes et en mettant en œuvre des solutions.

Responsabilités

• Installer, configurer et maintenir les systèmes informatiques, serveurs, réseaux, matériel et logiciels au sein de l’organisation
• Configurer et surveiller les systèmes d’infrastructure cloud AWS
• Diagnostiquer et résoudre les problèmes d’accès en utilisant les services AWS
• Surveiller les coûts AWS et préparer des rapports
• Administrer et suivre les serveurs, réseaux, systèmes de stockage et autres composants de l’infrastructure IT
• Gérer les comptes utilisateurs, les comptes de messagerie, les permissions d’accès et les postes de travail des employés
• Surveiller la performance des systèmes, résoudre les problèmes et effectuer des analyses pour identifier et corriger les dysfonctionnements
• Mettre en place des solutions de sauvegarde des données, réaliser des sauvegardes régulières et participer aux tests de récupération après sinistre
• Maintenir une documentation précise des configurations système, des procédures, des politiques et des étapes de dépannage pour référence et formation
• Veiller à la conformité avec les politiques, procédures et normes IT
• Collaborer avec des équipes interfonctionnelles pour concevoir et mettre en œuvre des solutions d’infrastructure adaptées aux besoins de l’entreprise

—

We are seeking a talented IT Cloud Administrator with experience in managing both on-premise and cloud infrastructure. In this role, you will be responsible for overseeing and maintaining our organization’s technology infrastructure, ensuring its smooth operation and optimal performance. In this role, you will work closely with the IT team, collaborating on projects, troubleshooting issues, and implementing solutions.

Responsibilities

• Install, configure, and maintain computer systems, servers, networks, hardware, and software within the organization
• Configure and Monitor AWS cloud infrastructure systems
• Troubleshoot and audit access issues using AWS services
• Monitor AWS costs and prepare reports
• Administer and monitor servers, networks, storage systems, and other IT infrastructure components.
• Set up and manage user accounts, email accounts, access permissions, and workstations for employees
• Monitor system performance, troubleshoot issues, and perform root cause analysis to identify and resolve problems
• Implement and manage data backup solutions, perform regular backups, and participate in disaster recovery testing
• Maintain accurate documentation of system configurations, procedures, policies, and troubleshooting steps for reference and training purposes
• Ensure compliance with IT policies, procedures, and standards
• Collaborate with cross-functional teams to design and implement infrastructure solutions that meet business requirements

 

Qualifications

• Expérience confirmée en tant qu’administrateur IT, ingénieur Cloud Ops ou dans un rôle similaire, avec gestion d’infrastructures sur site et cloud
• Connaissance approfondie des concepts de réseau, des protocoles, et du réseautage virtuel dans les environnements cloud
• Maîtrise des fondamentaux du réseau, des protocoles (TCP/IP), des équipements (pare-feux, IDS/IPS, commutateurs, WiFi) et des services (DNS, DHCP, Radius)
• Solide expertise dans les systèmes Windows Server et Linux (Red Hat, Debian) ainsi que leur administration
• Expérience pratique avec les plateformes cloud, notamment Amazon Web Services (AWS)
• Bonne compréhension des meilleures pratiques en matière de sécurité, avec la capacité de mettre en œuvre des contrôles et des mesures de sécurité efficaces
• Excellentes compétences en résolution de problèmes, avec une aptitude à diagnostiquer et résoudre des enjeux techniques complexes
• Compétences interpersonnelles et communicationnelles solides, avec capacité à collaborer efficacement avec les membres de l’équipe et les parties prenantes
• Capacité à travailler de manière autonome et à gérer les priorités dans un environnement dynamique
• Passion pour la technologie, la résolution de problèmes et l’apprentissage continu pour rester à jour avec l’évolution rapide des systèmes IT

Vous avez peut-être

• Certification AWS
• Expérience avec Azure et GCP
• Connaissance des outils de surveillance (Zabbix, Grafana, etc.)
• Compétences en scripting avec PowerShell, Bash, Python
• Expérience avec Office365 et Google Workspace
• Familiarité avec les systèmes d’automatisation

—–

• Proven experience as an IT Administrator, Cloud ops engineer, or similar role, managing on-premise and cloud infrastructure.
• Knowledge of networking concepts, protocols, and virtual networking in cloud environments
• Understanding of networking fundamentals, protocols (TCP/IP), devices (Firewalls, IDS/IPS, switches,WiFi), and services (DNS, DHCP, Radius)
• Strong knowledge of Windows Server, Linux systems like Red Hat, Debian, and their administration
• Experience with cloud platforms, particularly Amazon Web Services (AWS)
• Understanding of security best practices and the ability to implement security controls and measures.
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• A passion for technology, problem-solving, and continuous learning to keep up with the rapidly evolving IT systems landscape

You might have

• AWS certificate 
• Experience with Azure and GCP
• Experience with monitoring tools (Zabbix, Grafana, etc.)
• Scripting with PowerShell, Bash, Python
• Experience with Office365 and Google Workspace
• Experience with automation Systems

 

 

Additional Information

 

Ce que nous offrons au canada

• Un ensemble d’avantages sociaux payés à 100 % par PCF. La compagnie d’assurance rembourse les réclamations à 100 % (jusqu’à 1000 $ de services par année, en plus d’une couverture familiale ou individuelle)
• Une couverture dentaire complète, y compris les soins dentaires
• La cotisation égale au REER à hauteur de 4 % avant déductions fiscales, 100 % acquis dès le premier jour
• Une semaine de congé payée pendant les vacances d’hiver
• 20 jours de congé payé et 5 jours de congé de maladie payé
• Des séances gratuites de soins virtuels de santé et de bien-être mental incluses dans le régime pour les membres et leurs personnes à charge
• Des occasions de développement personnel et la possibilité d’œuvrer dans un environnement mondial
• L’occasion de travailler au sein d’une équipe créative avec des personnes passionnées par ce qu’elles font

——

What we offer in Canada

• Benefit package 100% paid by PCF. Insurance company reimburses 100% of claims (Up to $1000 per service a year, as well as individual family coverage)
• Full Dental coverage, including major dental
• 4% RRSP matching before tax deductions, 100% vested on day 1
• Paid week off during Winter Holidays
• 20 paid vacation days and 5 paid sick days
• Free virtual health and mental wellbeing sessions included in the plan for members and their dependents
• Personal development opportunities and ability to work in a global environment
• Work in a creative team with people full of passion for what they do