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Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Job Description

Roles and Responsibilities

• Interact with solution architects and Business users at various Global locations on business requirements
• Analyze and understand business problems/requirements to propose effective technical solutions
• Develop functional/ technical specifications and have them successfully implemented.
• Help support the current implementation and resolve critical issues
• Identify opportunities to automate and enhance the business process and systems
• Establish and maintain relationships with internal customers, and meet their expectations
• Prioritize and manage several open support requests at one time to meet Service Level Agreements
• Partner with development and QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.
• Providing training and writing tutorials to scale end-user adoption and help improve the efficiency of program operations through self-service reporting, standardized operating processes, playbooks, and dashboards.
• Crafting and maintaining comprehensive documentation of system configurations, processes, and changes.
• Recommending improvements for data quality, integrity and governance within the Business application systems, including process optimizations.
• Implement dataflows between enterprise applications
• Monitor the health of Data transfers  between applications
• Work with Audit team for review of data transfer between applications

• Build complex functions and processes on Salesforce Sales and Service Cloud. 

• Develop new user interfaces using lightning components 

• Build customer and partner portals on Salesforce Communities 

• Collaborate with a diverse team of Analysts, Developers, and SMEs 

• Communicate and present your work in a clear and simple manner 

• Apply best practices and develop for re-use and scale 

You will also be expected to: 

• A self-starter who strives on continual improvement 

• Have a passion for finding simple and effective solution to complex problems 

• Have superb communication skills 

• Flexible and has a willingness to learn and try innovative approaches 

• Open minded and able to adapt quickly to change 

Qualifications

Qualifications 

• A Bachelor’s Degree in Computer Science, Engineering, or a related discipline
• 9+ years of demonstrable experience as a Integration Analyst working on a various integration across different application like Salesforce, SAP, Oracle ERP cloud, OIC, Cloud integrations, Oracle DB, 
• Strong knowledge in Oracle Database concepts, SQL, PL/SQL, shell scripting, Informatica (ETL), Tableau , Power BI, Dev Ops
  Having knowledge in Sales Incentive compensation
• Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support.
• Excellent analytical and problem-solving skills to translate business needs into technical solutions.
• Strong analytical skills and Project management skill
• Ability to influence at various levels, drive adoption of best practices, and manage multiple simultaneous projects.
• Proficiency in data analysis and reporting using Tableau / Power BI  tools or other data analysis software.
• Must be a self-motivated individual, and have ability to manage multiple priorities with aggressive deadlines
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• Team player with experience working in Agile and Scrum-based teams, including proficiency using JIRA

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the “Equal Employment Opportunity is the Law” poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at 

Ca********************@WD*.com











 to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

The Company

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We’re using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to re-imagining online commerce, the work we do is not only transforming the world of business—it is helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com.

Oracle’s commitment to R&D is a driving factor in the development of technologies that have kept Oracle at the forefront of the computer industry. If you are passionate about advanced development and working on the next-generation large-scale distributed systems for the most popular open source database in the world, which is optimized for the cloud providing the best performance, we would like to talk with you.

What you will do:

HeatWave is a fully-managed database service, powered by the integrated in-memory query accelerator. It is the only cloud-native database service that combines transactions, analytics, and machine learning services into HeatWave, delivering real-time, secure analytics without the complexity, latency, and cost of ETL duplication. It also includes HeatWave Lakehouse which allows users to query data stored in object storage in a variety of file formats. It is developed, managed, and supported by the MySQL team in Oracle. Join us to help further develop this amazing technology.

This cutting edge technology serves critical business needs, which is changing the way data transactions function, all over the world. You will make a technical impact on the world with the work you do.

Join a fun and flexible workplace where you’ll enhance your skills and build a solid professional foundation. As a Cloud Operations engineer for Oracle’s Heatwave Service team you will contribute to an exciting team working on one of the hottest cloud services. You will use your skills to learn how to constantly deliver and improve on these tremendous cloud services. Operations work will include troubleshooting production issues and handling requests for upgrades, patches or modifications. When not working on operations you will be working on software engineering tasks such as review of incidents to drive  improvement of services, tools or runbooks to increase our reliability, scalability and reduce operational overhead through automation, training, documentation, service enhancement, or process. This position has the opportunity to leverage and learn the ins and outs of current cloud service architecture, deployment, monitoring and operational technologies. There are many useful and desirable skills which will be acquired if not already present. See below for the many cool and current technologies in play.  The ideal candidate has some of the many skills, but key is the motivation and ability to learn quickly as well as a passion for an excellent customer experience. Learn more at https://www.mysql.com/products/heatwave/
 

Career Level – IC2

Engineer will:

• Improve monitoring, notifications, configuration of Heatwave services.
• Provide feedback to development teams about operations administration dashboards functionality and UIs.
• Perform proactive service checks and monitor/triage and address incoming system/application alerts, email and phone calls to ensure appropriate priority and response. SLAs are met.
• Triage and troubleshoot service impacting events from multiple signals including phone, email, service telemetry and alerting ensuring response SLAs are met.
• Identify and work with engineering to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce time to mitigate service impacting events and increase the productivity of cloud operations and development resources.
• Participate in activities for services such as upgrades and patching.
• Coordinate, document and track critical incidents ensuring rapid and complete issue resolution and an appropriate closed loop to customers and other key stakeholders. 
• Contribute to a healthy, supportive and inclusive team culture.
• Up-skill with continuous learning of new features for the service being delivered as part of the product map. 
• Improve the availability, scalability, latency, ease of use, and efficiency of service control plans and operational tooling.
• Participate in service capacity planning and demand forecasting, software performance analysis and system tuning.
• Support secondary Heatwave on AWS cloud service as per business requirement.
• Potentially participate in regular rotations as a central part of the 24×7 Operations team, Includes rotational work on weekends, Public Holidays, US East/West timezone shifts.
• Need to be reliable in terms of working scheduled hours.
• Need to be motivated quick learners.

Desired skills include

Cloud specific skills which are not strictly limited to:

• Familiarity with OCI or equivalent Cloud services (e.g.: IAM, Compute, Load Balancer, Object Storage, Health Monitor).

General skills for working in this operational role:

• Basic understanding of serverless cloud architecture.
• Experience with Python programming, bash scripting & Git.
• Familiarity with MySQL database, SQL query interface, general database concepts.
• Basic Linux system administration knowledge and experience and familiarity with Linux troubleshooting and internals.
• Familiarity with Networking concepts, DevOps model.
• Work productively in a fast-paced, team-oriented Agile environment.
• Contribute to operational activities such as writing runbooks, troubleshooting, operations automation, and instrumentation for metrics and events.
• Good technical writing and communication skills. Engineers will need to be able to clearly write descriptions of operational issues and corrective actions for incidents.
• Experience with Agile methodology (Scrum or Kanban).
• Very strong analytical skills to identify problem root causes.
• Experience in collaborating with cross-functional teams like Development, QA, Product management, etc.
• Systematic problem-solving approach, combined with a strong sense of ownership and drive in resolving operations issues.
• Experience working under pressure to mitigate customer issues affecting service reliability, data integrity, and overall customer experience.
• Monitoring, management, analysis and troubleshooting of large-scale, distributed systems.
• BS/BE or MS/Mtech degree in Computer Science, Electrical/Hardware Engineering or related field.
• 2+ years experience delivering and operating large scale, highly available distributed systems.
• 2+ years of work experience as a software, site reliability or customer support engineer.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer