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Als Power BI Data Analist speel je een cruciale rol in het omzetten van data naar bruikbare inzichten voor onze organisatie. Je bent verantwoordelijk voor het verzamelen, analyseren en visualiseren van gegevens uit verschillende databronnen. Je ontwikkelt heldere dashboards en rapportages die de bedrijfsvoering ondersteunen en helpt bij het nemen van strategische beslissingen.

Je werkt nauw samen met verschillende afdelingen en vertaalt complexe data naar toegankelijke, visueel aantrekkelijke inzichten die bijdragen aan het optimaliseren van bedrijfsprocessen.

Dit zijn jouw kerntaken

• Ontwikkelen van dashboards en rapportages in Power BI.
• Analyseren en interpreteren van data om trends en patronen te identificeren.
• Ondersteunen van het management bij het nemen van datagedreven beslissingen.
• Verzorgen van data-integratie vanuit diverse bronnen naar één overzichtelijke omgeving.
• Optimaliseren en automatiseren van rapportageprocessen.
• Fungeren als Power BI-expert binnen de organisatie en het geven van advies en trainingen aan collega’s.

Requirements

• Minimaal 2 jaar ervaring als Data Analist, bij voorkeur met Power BI.
• Kennis van ContactCenter metrics en KPI’s is een pre.
• Sterke kennis van SQL, DAX en andere data-analysetools.
• Ervaring met het opzetten van datamodellen en het integreren van verschillende databronnen.
• Analytisch denkvermogen en in staat om complexe data om te zetten in begrijpelijke inzichten.
• Proactieve houding, oog voor detail en uitstekende communicatieve vaardigheden.
• Goed in communicatie en samenwerking.
• Proactief, leergierig en gefocust op kwaliteitsontwikkeling.
• Werktijden in overleg.

Wat bieden wij?

• Een inspirerende en uitdagende werkomgeving met ruimte voor ontwikkeling.
• Een prettig team met enthousiaste collega’s die jou graag helpen en ondersteunen.
• Een marktconform salaris (uitbetaald in euro’s), vakantiegeld en een onkostenvergoeding.
• Een ziektekostenverzekering volledig door ons betaald, inclusief tandheelkundige zorg.
• Minimaal 18 verlofdagen (obv 40 uur per week).

Dit zijn wij

ContactCare is een leuke, jonge organisatie die klantenservice voor diverse organisaties faciliteert. Wij helpen meer dan 300 merken met het verbeteren en uit handen nemen van hun klantenservice. Wij geven hiervoor trainingen, passend advies of nemen het volledige klantcontact van organisaties over.

We hebben een prachtig nieuw kantoor op de Heerenstraat in Paramaribo, vol met planten, een gezellig werkcafé en leuke collega’s. Daarnaast hebben we een locatie in Amersfoort, Nederland. Samen met ongeveer 200 collega’s delen we de missie om mensen verder te helpen, onszelf elke dag te ontwikkelen en altijd voor de verbinding te gaan. Daarnaast mag iedereen bij ContactCare zeggen wat hij of zij wil en kan iedereen volledig zichzelf zijn.

Spreekt deze vacature je aan? Dan zien wij graag jouw sollicitatie tegemoet!

JOB DESCRIPTION:

NORC at the University of Chicago is seeking Research Methodologist to join the Methodology and Quantitative Social Sciences department. We are looking for applied economists or quantitative social scientists with strong analytic and quantitative skills, a passion for cross-disciplinary collaboration, and subject matter knowledge in one of NORC’s substantive focus areas. The Research Methodologist will support the design of rigorous methods for evaluating programs and policies; conduct econometric, cost-benefit, and other economic analyses; draft reports and present findings to policy and professional audiences. The successful candidate will have good analytic, communication, and management skills and contribute effectively across a variety of projects.

While our main office locations are in Chicago, IL and Bethesda, MD we will consider fully remote for qualified candidates who are not in the Chicago or Bethesda market.

 

DEPARTMENT: Methodology and Quantitative Social Sciences

The Methodology and Quantitative Social Sciences (MQSS) is one of NORC’s core methodology departments that brings innovative and rigorous quantitative methods that advance NORC’s evaluations of programs, policies, and initiatives, and advances the creation of data sources trusted by decisionmakers, researchers, and the public. The department provides leadership throughout the project lifecycle on study design, data collection, assessment of data quality, quantitative analysis, and dissemination of results. The Methodological and Quantitative Social Sciences department also conducts its own research and is a leader in designing and implementing rigorous, efficient methods for gathering, evaluating, and analyzing data from primary and secondary sources. The department provides expertise and leads NORC strategy on the use of a broad range of methods and techniques, including research and experimental design, recruitment and retention, instrument design and testing, assessing data quality, evaluating measurement properties of new measures, causal inference methods, machine learning, analysis of clustered data, data visualization and use of novel data sources and technologies to improve data gathering. The department collaborates with the Statistics and Data Science Department on areas of synergy and intersection and with all NORC subject matter areas (economics, markets and the workforce; education training and learning; global development; health and well-being; society, media, and public affairs), in addition to leading its own projects.

 

RESPONSIBILITIES:

• Providing technical advice and serving as an internal consultant on social science methodological and analytic issues to Project Directors and Task Leaders
• Conduct quantitative analyses for projects, including writing and/or implementing programs to extract and manipulate data, conducting analysis and/or developing and testing analytic models
• Assist or lead methodological and analytic tasks relevant to the project, including economic evaluations and policy/program analysis.
• Contributing to and reviewing the methodological/analytical sections of reports, presentations and other deliverables.
• Assisting with proposal and business development activities related to methodological, analytic, and/or study design tasks.
• Designing, conducting, analyzing and preparing reports on experimental/methodological studies
• Presenting research papers at professional conferences and submitting articles for publication in journals.

 

REQUIRED SKILLS:

• Master’s degree in economics preferred. Master’s degree in economics, biostatistics, sociology, psychology, political science or other social science, survey methodology, data science, or related field is required.
• At least 3 years of relevant experience, including applied economics, social science research and policy issues.
• Knowledge of the principles, processes, and methods of social science research and application for quantitative analyses, survey research and/or program evaluation 
• Experience designing studies and conducting research using a variety of econometric methods and techniques to evaluate and identify effects of policies and programs.
• Proficient in the use of computer software, especially packages for statistical analysis (SAS, R, or Python) and knowledge of computing platforms and data file construction
• Enthusiasm for teamwork and collaboration across disciplinary boundaries
• Strong interpersonal communication, analytic capability, technical writing, problem identification and resolution, and task management
• Ability to work on multiple projects simultaneously, effectively organize and manage time, including ability to set priorities to meet all project, proposal, and administrative needs in a timely fashion 
• Subject matter knowledge in one of NORC’s substantive focus areas is a plus.

 

SALARY AND BENEFITS

The pay range for this position is $108,000 – $172,000. 

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:    

• Dental and vision insurance  

• A defined contribution retirement program, along with a separate voluntary 403(b) retirement program  

• Group life insurance, long-term and short-term disability insurance  

• Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, tuition assistance, and an Employee Assistance Program (EAP).    

NORC’s Approach to Equity and Transparency  

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

 

WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

 

WHO WE ARE:

For over 75 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

 

EEO STATEMENT: 

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.