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We’re Celonis, the global leader in Process Mining technology and one of the world’s fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes – and for that, we need you to join us.

The Role:

As part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software.

You will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions. You will form the internal interface between our customers and our consulting, data science, development, product management and OEM partner.  We are looking for someone that is eager to become an expert in Celonis Process Management Software and grow our Customer Support organization in our Munich office.

You will be working with current technologies  (e.g. AWS, MS Azure, Containers, Python ) and work in a broad, customer-specific and cloud based technology environment.

The work you’ll do:

• Provide deep technical Support for Customer on Product area Event Collections, which orchestrates all Data integration services within Celonis Process Management Software
• Drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes
• Qualify problems or defects for close collaboration with Celonis Development and Product Management
• Named technical contact for Process Modeling Customers
• KPI adherence based on external Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
• Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
• Prepare and deliver Webcasts to customers and support staff on selected technical topics
• Collaborate with customers based on given and preferred communication channels
• Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization
  

The qualifications you need:

• Have completed an Education in the field of IT, Computer Science, Engineering or similar
• Have business fluency (written and oral) in German and English 
• Have demonstrated Software Support Engineer experience handling complex technical issues with SaaS based Solutions
• Experience with major Cloud Platforms such as AWS and MS Azure
• Experience of working with SQL and writing SQL Statements, other database experience such as Postgres or MySQL is a plus
• Experience with Azure DevOps would be a plus
• Experience in at least one programming language, preferably Java or Python would be a plus
• Business Process Modeling experience would be a plus
• Have a goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
• Are not afraid of customer contact and you are communicative and service-oriented
• Existing holder of EU citizenship or existing rights to work for Germany – any applications that do not meet these requirements will automatically be rejected, we do not offer visa sponsorship.

What Celonis can offer you:

• The unique opportunity to work with industry-leading process mining technology
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world’s largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Join us as we make processes work for people, companies and the planet.

 

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

Accessibility and Candidate Notices

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Payments are a very exciting and fast-developing area with a lot of new and innovative ideas coming to market. With strong demand for new solutions in this space, it promises to be an exciting area of innovation. VISA is a strong leader in the payment industry and is rapidly transitioning into a technology company with significant investments in this area. 

If you want to be in the exciting payment space, learn fast and make big impacts, Ecosystem & Operation Risk technology which is part of Visa’s Value-Added Services business unit is an ideal place for you! 

In Ecosystem & Operation Risk group, Payment Fraud Disruption team is responsible for building critical risk and fraud detection and prevention applications and services at Visa. This includes idea generation, architecture, design, development, and testing of products, applications, and services that provide Visa clients with solutions to detect, prevent, and mitigate fraud for Visa and Visa client payment systems. 

This position is ideal for an experienced data engineer who is passionate about collaborating with business and technology partners in solving challenging fraud prevention problems. You will be a key driver in the effort to define the shared strategic vision for the Payment Fraud Disruption platform and defining tools and services that safeguard Visa’s payment systems.  

The right candidate will possess strong ML and Data Science background, with demonstrated experience in building, training, implementing and optimized advanced AI models for payments, risk or fraud prevention products that created business value and delivered impact within the payments or payments risk domain or have experience building AI/ML solutions for similar industries.   

As a Data Engineer, you will be responsible to establish processes, automations, structures and big data systems based on business and technical requirements to channel multiple requirements, route appropriately and plan proper big data technology using combination of open source and vendor supported big data technologies, databases, and other applicable big data technologies as required. 

A successful candidate should have the ability to engage in high bandwidth conversations with business and technology partners and be able to think broadly about Visa’s business and drive solutions that will enhance the safety and integrity of Visa’s payment ecosystem. The candidate will help deliver innovative insights to Visa’s strategic products and business. This role represents an exciting opportunity to make key contributions to strategic offering for Visa. This candidate needs to have strong academic track record and be able to demonstrate excellent software engineering skills. The candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and excellent collaboration skills. 

The ideal candidate will bring the excitement and passion to leverage Generative AI to advance existing fraud detection mechanisms and to innovate and solve new fraud use cases. This engineer will use code generation capabilities like GitHub copilot to drive efficiencies in software development.  

Essential Functions 

• As a Data Engineer you will help design, enhance, and build next generation fraud detection solutions in an agile development environment 

• Formulate business problems as technical data problems while ensuring key business drivers are captured in collaboration with product stakeholders.  

• Participate development effort end-to-end for on-time delivery of high-quality solutions that conform to requirements, conform to the architectural vision, and comply with all applicable standards. Responsibilities span all phases of solution development 

• Collaborate with project team members (Product Managers, Architects, Analysts, Developers, Project Managers, etc.) to ensure development and implementation of new data driven business solutions. 

• Work with architects where applicable or work with senior technologists to develop architecture and design 

• Deliver on all code commitments and ensure a complete end-to-end solution that meets and exceeds business expectations. 

• Identify proper service metrics and measurements for ensuring performance against Service Level Agreement. 

• Assist in scoping and designing analytic data assets, implementing modelled attributes and contributing to brainstorming sessions 

• Build and maintain a robust data engineering process to develop and implement self-serve data and tools for Visa’s data scientists 

• Perform other tasks on R&D, data governance, system infrastructure, analytics tool evaluation, and other cross team functions, on an as-needed basis 

• Find opportunities to create, automate and scale repeatable analyses or build self-service tools for business users 

• Execute data engineering projects ranging from small to large either individually or as part of a project team 

• Ensure project delivery within timelines and budget requirements  

• Mentor and train other juniors on the team on key solutions 

• Able to work on multiple projects and initiatives with different/competing timelines and demands. 

• Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner. 

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of
relevant work experience

Preferred Qualifications:
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience with creating data driven business solutions and solving data
problems using a wide variety of technologies such as Hadoop, MapReduce,
Hive, Spark, Scala, MongoDB, NoSQL, as well as traditional data technologies
like MySQL, RDBMS
• Experience building ETL/ELT data pipelines, data quality checks and data
anomaly detection and notification systems
• Experience with successful design, architecture and development using
Hadoop, Spark and Scala for large data processing and transaction systems
• Experience in applications and services development using Java
• Experience in developing and architecting large scale, enterprise class
distributed systems of high availability, low latency, & strong data consistency
• Experience with agile development incorporating Continuous Integration and
Continuous Delivery, utilizing technologies such as GIT/Stash, Maven, Jenkins,
Selenium and Chef
• Strong facilitation and analytical skills with excellent problem-solving ability
• Strong interpersonal and leadership skills
• Ability to present complex ideas in a clear, concise way
• Passionate about delivering zero defect code that meet or exceed the
proposed defect SLA and have high sense of accountability for quality and
timeliness of one’s own deliverables and team deliverables
• Be systematic and be able to do deep research wanting to uncover the details
• Have good work ethics, and be a team player to bring the best results as a
team
• You have the passion to understand people and always strive to improve our
products
• Highly driven, resourceful and results oriented
• Demonstrated ability to lead and navigate through ambiguity
• While you’ll have the skill to see and understand the big picture, you’re able to
stay focused on the task at hand to achieve immediate goals

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Business Operations Analyst

The Opportunity: 

You know that true progress is made at the intersection of business and tech, and as an IT business analyst, you’re highly skilled in both. Here, you’ll have the chance to work with an agile team as they develop digital products to support your clients’ most pressing missions. We’re looking for someone like you to propel business analytics and processes forward, as well as delve into technology trends to deliver user-friendly client experiences.  

As an IT business analyst, you’ll develop a leading-edge human subject data research environment. Partnering with your team of data architects, DevSecOps engineers, data scientists, AI or ML engineers, and leading data visualization specialists, you’ll identify clients’ business needs, gather data requirements, and develop data use agreements. You’ll understand the overall direction and nuanced user needs clearly, and you’ll lead your team as they fulfill these needs by creating project research environments. Together, you’ll deliver high business value products to application users and researchers. Work with us to make an impact by providing a research environment that supports warfighter resiliency.  

Join us. The world can’t wait. 

You Have: 

• 3+ years of experience with business processes, data analytics, general management consulting, project planning, and project management
• Experience using Microsoft O365 applications, including Outlook, Excel, Word, PowerPoint, and SharePoint
• Experience with data research
• Knowledge of data use agreements, and the lifecycle management of DUAs
• Knowledge of contract coordination with subcontractor and teammate staffing
• Ability to work with minimum supervision in a fast-paced environment, and coordinate with multiple levels of leadership
• Ability to identify and facilitate research and analysis projects
• Secret clearance
• HS diploma or GED

Nice If You Have:

• Experience with consulting for the federal government, the Intelligence Community (IC), the Department of Defense (DoD), or FEDSIM programs
• Experience in the coordination of data flow and requirements
• Experience leveraging process improvement methods such as Lean
• Experience with requirements gathering, analysis, and documentation
• Experience developing statistical models and performing workflow analysis 
• Knowledge of Human Capital Big Data (HCBD)
• Knowledge of DoD methods, processing, tools, and data operations
• Bachelor’s degree in Business Administration, Organizational Management, Project Management, or Engineering Management
• PMP or PMI Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career: 

Grow With Us 

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.  

A Place Where You Belong 

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.  

Your Candidate Journey 

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $54,000.00 to $123,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.