We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.
ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.
When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.
As a Business Analyst you will be responsible for;
- Providing support for applications, ensuring system integrity and maximizing functionality.
- Acting as the key point of contact for resolving application issues and offering different options to solve business or system challenges.
- Serving as an intermediary between 1st line and 3rd line support teams.
- Working closely with users to understand their needs and issues.
- Providing clear communication and reference material to team members and users.
- Escalating issues to the appropriate support level when necessary.
- Applying analytical and problem-solving skills to identify and resolve application issues.
- Handling complicated application support scenarios with patience and inquisitiveness.
- Understanding when to stop digging and ask for help or escalate an issue.
- Providing basic troubleshooting support, take tickets, and resolve issues.
- Handling data-related issues, determining whether problems arise from bad data or application errors.
- Supporting IT functions, including database queries and automation tasks.
Qualifications;
- 1-3 years of relevant experience.
- Experience with application support, including complicated scenarios.
- Familiarity with Python, SQL, C++, and database querying.
- Ability to automate tasks and support IT functions.
- Some technical experience in application support.
- Previous experience in a role that required troubleshooting and resolving issues.
- Ability to learn quickly and try new things.
- Patience and inquisitiveness.
- Understanding of support levels and knowing when to escalate issues.
- Strong communication skills.
- Not required to develop code, but must understand how to read basic code and how the applications work.
Salary Range: $60,000-70,000
The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
