- Work as part of a team to provide 7 x 24 support for our AIOPs Support Customers.
- Respond to customer requests within our Service Level Agreement.
- Responsible for assigned cases.
- Providing timely updates to customer issues.
- Problem replication of reported issues.
- Working on our IBM Tivoli Network Management Product, as well as our AIOPs solutions.
- Identify / Confirm possible software defects and log software enhancements.
- Work with a minimum of supervision.
